Bad service from Vodacom

I've been logging this query for months now. On the 16 of July I spoke to Marion Jeftha who was was supposed to log a query with support. I told him I want Vodacom to send me the statement showing that I've been taking vodacon advance and the statement must be from 2024 January to date cause I've never. Everytime when I load airtime they will take R3.00. Marion told me they have blocked airtime advance from my profile and they will never take my airtime again. He credited R3.00 to my account on the 16 July 2025 and he was raising his voice when I spoke to him. Boom On Wednesday( 6/08/2025) I received an SMS from vodacom stating I have outstanding airtime advance, I must recharge with R5.00 on VOodaPay and get R1.50 airtime back. Vodacom has been ****ming me for too long and no one wants to fix this issue. Till this day, no one has call me regarding my money. I told Marion that he can't credit me R3.00 cause they've been taking these R3.00 for over a year now. My reference number was A3-74PS-IB5UA. Which said airtime advance has been removed, but no one came back to me with my statement showing that I took airtime advance and why am I still receiving some SMS's that i have outstanding airtime advances.