Bad service from Vodacom

I have a fibre line with Vodacom. The service went down at my residence on the 25th November 2021. I called in and logged the complaint on the same day and was given a 24 - 48 hour wait time. After repeated calls to confirm, I was told that I have to wait on the Nokia team, who can take another 48 hours. In one of my calls, I got through to a gentleman named Nigel, who had his headset around his neck when the call came through to him and didn't hear me speak. A Nokia technician eventually came through to my house on the 29th November and 'fixed' my internet line by replacing the fibre line and router. His name is Pride and came into my house without a mask coughing repeatedly. Anyways, he left and the service was working. A full 2 days later the service is down again and I made another call to the fibre call centre and was answered by a Zimkitha. One of the worst calls that I ever endured. She is the reason why I am complaining. Please listen to the call as I hope they are recorded as you claim. Now I have to wait for another 48 hours....

I am not impressed to be paying for a service and not receiving it. Very bad service.