DG
Douglas G
1 reviews | Active since Sept 2019
06 Sept 2019, 17:20
bad service from vodacom.
it took me three days to pay my account with them.Due to the fact that i was given the wrong account number three time as a ref. once i had got that done i then phoned to be conected again.
that was three days ago and i have not recieved my contract airtime yet from them. everytime i phone through. i have terrable service from them.
i feel like i am not valued as a customer.
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Replies (2)
Vodacom's replyOfficial
07 Sept 2019, 14:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Sept 2019, 14:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Sept 2019, 15:39Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 15:39
Official
Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Vodacom Consumer Website Team