SB
Sonet B

1 reviews | Active since Jan 2016

18 Jan 2016, 15:57

Bad service from Vodacom??????

VODACOM is the most useless cellphone company i ever had contact with. Today at 15h05 i phoned the 082 111 number and asked to be helped in Afrikaans. I was told by the gentleman taking my call that i will have to leave me number for someone to phone me back as he can't assist me. I told him i am not leaving my number because i phoned last week Thursday and Friday already an no one phones back. He just put the phone down in my ear. I phoned back again and a lady took my call. I explained to her what the story and while i was on the line she just put the call throught to be rated. I will never in my life advice anybody to make use of Vodacom. We are being billed for a device that is not even used by us, it is with Platinum Warrenty because they said they will not fix it and VODACOM is also saying they are not laible for the repairs on the laptop. It has been a month now that we don't have our laptop...i wonder how long this is still going to take for someone to admit to being the guilty one. <br> <br> I have no words to describe how mad i am at this stage, you must pay everymonth or VODACOM suspends your service due to not paying but the service...let me rather no say the word.

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Replies (1)
Vodacom
Vodacom's reply18 Jan 2016, 20:52
Official
Hello SonetBester111,

Thank you for the posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team