AF
AB F

1 reviews | Active since Nov 2019

01 Nov 2019, 22:48

BAD SERVICE FROM VODACOM

It happens frequently especially when there is loadshedding that my Vodacom phone and data stick has no signal and I cannot use my phone. I the have to use my wifes MTN phone. Yesterday 31 Oktober 2019 till about 10 o'clock on 1 November 2019 my Vodacom phone was useless. I am on standby and where called out between 8 and 9 pm and the emergency services could not get hold of me. This morning, 1 November 2019 my employer wanted to take disiplinary action against my for not answering my cellphone. I also had to make eft payments but due to Vodacome being useless I could not doe it. This is unacceptable and I now want to cancel both my Vodacom contracts and join MTN. I have contacted Vodacom twice on 1 November but both time vodacom terminated my calls while I was busy talking to them. This really is unacceptable.

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Replies (2)
Vodacom
Vodacom's reply02 Nov 2019, 11:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Nov 2019, 13:10
Official
Dear Customer 

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance