Bad service from vodacom

good day, this morning i was on the phone for over an hour waiting for someone to help. eventually a shirley nosemela 12.44 - 03/10/2022 -60mins my query is my data not coming through for this month. i tried to explain her whats happening however she only looked at it from her point. I am shocked that i asked for my escalation to be raised and she told me know. please can i have someone call me about my data and the contract as a whole shocking service