KB
Karen B
1 reviews | Active since Mar 2021
04 May 2026, 13:21
Bad service from Vodacom
We have been with vodacom since I can remember. Late February my husband received a message to say that they will cut his line within the next 24hours. We tried to find out why and no one can give us an answer.
After several hours on the phone they informed us that we have an account outstanding of about R600. Every time we phone its a different amount. Paid the money(over R1000) to get the number open and yet still nothing. The people on the line is so *********** to do their work. I'm really disappointed in the service of Vodacom. Really disappointed in the service of online workers.
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Replies (1)Vodacom's replyOfficial
04 May 2026, 13:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 May 2026, 13:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
