LB
Leon B
1 reviews | Active since Mar 2020
27 Mar 2020, 13:43
Bad service from Vodacom
I have app**** for a Fibre account at Vodacom in August 2019. Fibre was eventually installed on 2020-03-14. Ever since this date I have been given the run around regarding the activation of the router I was supp**** with. I have been a customer for over 25 years but in all this time zi have never been so dissapointed at the level of service. I am contemplating cancelling my order with immediate effect and going to another ISP
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Replies (2)
Vodacom's replyOfficial
27 Mar 2020, 13:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Mar 2020, 13:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LB
Leon B's updateReviewer Update
27 Mar 2020, 13:57I have had this promise for over a week with no resolution
LB
Leon B's update27 Mar 2020, 13:57
Reviewer Update
I have had this promise for over a week with no resolution