Bad Service from Vodacom

Morning. I have the most terrible experience with Vodacom. I have been a client of Vodacom for nearly 20 years. I ported my cell no to MTN because of bad, bad service. My number was ported to MTN on 30 Jan 2019. That same day a ********** account was open in my name. In March 2019 a case of ***** was opened at SAPS Boksburg North and all the information was given to Vodacom ***** Dept. Since then, Vodacom did not contact me once about the case. April 2021 I app**** for a home loan that was rejected because Vodacom has put me on ITC. That was when I found out about ITC. According to my statements and their accounts Dept, I owe them zero, but they still handed me over to ITC on 2020/10/19. It is not possible to speak to the legal department of Vodacom. They have not rep**** to any letters from my attorney. The rules are constantly changing. I am being penalized for porting my number to MTN. The emotional stress they are putting me through is unbearable.