Bad service from Vodacom

I have relocated from one premises to another in beginning of January 2020 I have phoned Vocacom and after waiting for 3 weeks nobody come back to me for the relocation process so I phoned Vodacom again and one gentlemen was kind enough to sort it out over the phone and my wifi worked perfectly up until Saturday 1 February 2020. I phoned Vodacom and told them what my problem was so I was told that there was a problem in my area and it has been fixed, it was not the case I phoned again and then it come to the serial number on my router and there system is not the same (so how did the wifi work then ???) they then send me a reference number and said they will get back to me which they never did. So I phoned them again on Monday the 3rd of February 2020 to follow up as my husband works from home and they told me I need to wait until some technician gets back to me. I got a new reference number after I phoned them again and they said that they will escalate the matter so it can be resolved and once again nothing happened so I got upset and phoned them again so then it come to excuse number 3 that they have not configured my wifi to the new address as yet. So I made a complaint on Facebook and someone from Vodacom said they will get back to me during the course of the day and which she did but still no progress and my wifi is still off.

Save you the frustrations and get another service provider as Vodacom clearly does not know what customer service or they don't know what there job is