CE
Cecilia E
1 reviews | Active since Jun 2023
06 Jun 2023, 17:29
Bad service from Vodacom
I have been a customer for a very long time. But the last few months I have been more on the phone to sort out issues I have with Vodacom. They just claim more money on the account after they said there will be no change on the bill, only your data will increase. What a ****. Then you call in and ask for the recordings , nothing. According to them I have not called in at all. And also don't think they can so there job. They just take your money and you can't say anything. The most unprofessional company I know
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Replies (2)
Vodacom's replyOfficial
07 Jun 2023, 06:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2023, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CE
Cecilia E's updateReviewer Update
24 Jun 2023, 09:21Must say, after the review Vodacom response was fast. But it's few weeks later and still no change on my account. Feel this is very unprofessional for a big company to say they going to help fixing their mistake and the client must just keeping paying for it as they know you can't function without your phone as my phone is 90% of my work. So they can do whatever they want. But if you don't pay, they are fast to disconnect your phone.
People are placed in position they don't know what they are doing. Real robot's.
Thanks for nothing Vodacom
People are placed in position they don't know what they are doing. Real robot's.
Thanks for nothing Vodacom
CE
Cecilia E's update24 Jun 2023, 09:21
Reviewer Update
Must say, after the review Vodacom response was fast. But it's few weeks later and still no change on my account. Feel this is very unprofessional for a big company to say they going to help fixing their mistake and the client must just keeping paying for it as they know you can't function without your phone as my phone is 90% of my work. So they can do whatever they want. But if you don't pay, they are fast to disconnect your phone.
People are placed in position they don't know what they are doing. Real robot's.
Thanks for nothing Vodacom
People are placed in position they don't know what they are doing. Real robot's.
Thanks for nothing Vodacom