Bad service from Vodacom

I use to bank with ABSA but last year I have changed to Capitec. I phoned Vodacom to let them know. They changed my banking details as well as my facial address. December my one account debit order went through but not the other one. I phoned them again. They changed it. Still it did not go off. They cut my services. I had to pay over a R100 to restore my service. This happened in February as well as March. On the 7th of April after spending 3 hours on the phone speaking to 3 different persons that promises that they will send me an email as well as a sms with the details so that I can pay the money that was not deducted I still did not received anything. I called them today and the lady ask me if she can send me a email and then cut me off