GH
Gerhardus H
1 reviews | Active since Oct 2021
13 Oct 2021, 08:53
Bad service from Vodacom
My 30 Gig data contract came to an end, due to the coverage Vodacom have in my area, i decided to cancel the contract. each time i am supp**** with a cancelation reference, yet they keep sending account and deduction the funds from my bank account by debit order. Try and make contact by phone, it takes forever. Vodacom is very quick to add a contract, but looks like they refuse to cancel.
Helpful (0)
Replies (2)0
Replies (2)GH
Gerhardus H's updateReviewer Update
13 Oct 2021, 10:39Vodacom cancelations contacted spoke to Syed, he asked the reason for cancelation, when i supp**** it, he dropped the call.
GH
Gerhardus H's update13 Oct 2021, 10:39
Reviewer Update
Vodacom cancelations contacted spoke to Syed, he asked the reason for cancelation, when i supp**** it, he dropped the call.
Vodacom's replyOfficial
13 Oct 2021, 11:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2021, 11:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team