Bad service from Vodacom

I'm so disappointed with the non-service that I received from Vodacom last Thursday, the 5th Dec'19. We experienced a power failure in our area, Sandvlei, 2km from Macassar, and I phoned Vodacom with a problem I had with my phone. I was greeted with a voice message, and then music, which went on until I became frustrated and rang off. I tried quite a few times afterwards, with the same result. At this time I discovered that I had run out of airtime, and borrowed my husband's telkom phone. I started all over again, until the battery of his phone died. End of the story, I was forced to get my son to leave his work, and take me in to Somerset Mall branch, to resolve my problem. I am a 71 year old pensioner, and to buy unnecessary airtime on a pension is no joke. The 1star I awarded Vodacom, is even too much for the bad service customers receive. Shame on you, Vodacom!!