BAD SERVICE FROM VODACOM

I received extremely poor service from Vodacom Customer Care today. After being a loyal client for 17 years, I’m deeply disappointed by the experience.

I had called to inquire why my data didn’t last the full month as it normally does. The consultant I spoke to couldn’t provide a clear explanation — he first said it was due to Google Play, which I don’t even have on my phone. Then he claimed it was WhatsApp, saying that pictures and videos download automatically, which isn’t true as I have that setting turned off.

He then suggested that I switch off all my apps to prevent data usage, which doesn’t make sense since my phone settings have been the same for years and I’ve never had this issue before. When I questioned this, he became irritated and rude.

Out of frustration, I asked to be transferred to cancellations because I can’t continue paying for such poor service — and now I’m being told I’ll have to pay a cancellation fee due to Vodacom’s bad service.