Bad Service from Vodacom

Item: Vodacom
Rating: 1
Author: Lida P

I have been a Vodacom contract customer with Vodacom for 11 years now. At the moment I am on Debt review. The Vodacom contract is not part of the debt review. I have never been in arrears with this contract. The keep on sending me sms's to upgrade but when I try - now for the fourth time - they want R3000.00 upfront before even considering my upgrade.

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Replies (1)

Vodacom's replyOfficial

16 Nov 2022, 10:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Nov 2022, 10:02

Official