Bad service from Vodacom.

Today is exactly 1 week since I received my Lte router and ****le for my promised 100 gig data while you wait for fibre to be installed. I am disappointed with the service I've received thus far. My SIM haven't even been activated yet. I did the set-up and waited. Nothing. I called the call centre on different days and spoke to about 10 people. All I get is promises but no results. Please provide me with some service Vodacom. I am new to your network and expected better service!