KM
Kgomotso M
1 reviews | Active since Mar 2020
26 Mar 2020, 09:28
BAD SERVICE FROM VODACOM
I was contacted for renewal of my contract which was fine, however the price I was going to pay after the phone was delivered was different.
I called several time to Vodacom telling them that I want to cancel the contract as I was not happy. I went to branches without assistance. Vodacom promised to come and collect phone within 14 days, until today I still have the phone which they never collected. They handed me to lawyers which asked for affidavit after I explained what happened. I went to police station, got it and sent to Lawyers.
I am now blacklisted without help from Vodacom and their lawyers.
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Replies (1)Vodacom's replyOfficial
26 Mar 2020, 10:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Mar 2020, 10:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
