KM
Kgomotso M

1 reviews | Active since Mar 2020

26 Mar 2020, 09:28

BAD SERVICE FROM VODACOM

I was contacted for renewal of my contract which was fine, however the price I was going to pay after the phone was delivered was different.

I called several time to Vodacom telling them that I want to cancel the contract as I was not happy. I went to branches without assistance. Vodacom promised to come and collect phone within 14 days, until today I still have the phone which they never collected. They handed me to lawyers which asked for affidavit after I explained what happened. I went to police station, got it and sent to Lawyers.

I am now blacklisted without help from Vodacom and their lawyers.

0
Replies (1)
Vodacom
Vodacom's reply26 Mar 2020, 10:58
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team