Bad service from vodacom

Good evening

I have signed 2 contracts with vodacom:

The first one was for phones, I was paying R180.00 through debit order until it expired on 9 June 2020. Even though the contract had expired, vodacom kept debiting my account, this time with different and fluctuating amounts. At first I thought it was a mistake from their side and it will be corrected but no, when I enquired about the debit order I was told of terms and conditions with no explanation concerning the difference and fluctuations in money. I stopped the debit order.

The second contract is most recent and is for data, an amount of R159.00 goes through my account every month. After I stopped the first debit order, I then received calls and SMS stating that my account was in areas and to avoid interruption a payment is needed, I kept asking what am I paying for and I received no answer. Eventually all my lines were suspended, including the very one that they are collecting money for every month. This is very frustrating because I am using the data for my studies. I recently received a call that my account has been handed over for collection. Why should I keep paying for what I don't know, or even worse for the service I am nor receiving? Please I need your help in this regard!

Thank you in advance