DW
Danie W
1 reviews | Active since May 2013
16 Jan 2024, 09:49
Bad service from Vodacom
I have bought a data contract and for the last two weeks I have almost no throughput as the Vodacom signal is almost non existing. I have logged a call and all customer services (135) is stating that the call is in progress and someone will give me a call. Neither the back offiice, network departments nor Team lead or Management is available or not in yet (at 9:45 in the morning) Maybe because management is late Vodacom customers are getting bad service. Can someone at Vodacom please respond and tell me who can assist me please
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
16 Jan 2024, 09:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2024, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DW
Danie W's updateReviewer Update
16 Jan 2024, 10:17Hi
This empty promise that someone will contact me has been made now for more than a week. Please ensure the person who will contact me will be able to assist me and not get someone else to contact me as this seems to be the go to line from Vodacom. I am unable to work nor communicate and from Vodacom media you are the best and quickest network in SA .... seems not to be the case
This empty promise that someone will contact me has been made now for more than a week. Please ensure the person who will contact me will be able to assist me and not get someone else to contact me as this seems to be the go to line from Vodacom. I am unable to work nor communicate and from Vodacom media you are the best and quickest network in SA .... seems not to be the case
DW
Danie W's update16 Jan 2024, 10:17
Reviewer Update
Hi
This empty promise that someone will contact me has been made now for more than a week. Please ensure the person who will contact me will be able to assist me and not get someone else to contact me as this seems to be the go to line from Vodacom. I am unable to work nor communicate and from Vodacom media you are the best and quickest network in SA .... seems not to be the case
This empty promise that someone will contact me has been made now for more than a week. Please ensure the person who will contact me will be able to assist me and not get someone else to contact me as this seems to be the go to line from Vodacom. I am unable to work nor communicate and from Vodacom media you are the best and quickest network in SA .... seems not to be the case
DW
Danie W's updateReviewer Update
18 Jan 2024, 08:42Hi
Thank you for the feedback but this is almost another week I am not able to work or to make use of your product. Tuesday I had so many calls but yesterday no communications again.
Please give me a time frame and the next steps or even contact number so I can follow up with Radio Planning.
Regards
DJW
Thank you for the feedback but this is almost another week I am not able to work or to make use of your product. Tuesday I had so many calls but yesterday no communications again.
Please give me a time frame and the next steps or even contact number so I can follow up with Radio Planning.
Regards
DJW
DW
Danie W's update18 Jan 2024, 08:42
Reviewer Update
Hi
Thank you for the feedback but this is almost another week I am not able to work or to make use of your product. Tuesday I had so many calls but yesterday no communications again.
Please give me a time frame and the next steps or even contact number so I can follow up with Radio Planning.
Regards
DJW
Thank you for the feedback but this is almost another week I am not able to work or to make use of your product. Tuesday I had so many calls but yesterday no communications again.
Please give me a time frame and the next steps or even contact number so I can follow up with Radio Planning.
Regards
DJW
DW
Danie W's updateReviewer Update
19 Jan 2024, 21:13Hi
And another week has gone by and today not one person contacted me . not sure if what is happening OR not happening. I suppose all the tickets logged , and time spend Vodacom is not concerned about their customers
And another week has gone by and today not one person contacted me . not sure if what is happening OR not happening. I suppose all the tickets logged , and time spend Vodacom is not concerned about their customers
DW
Danie W's update19 Jan 2024, 21:13
Reviewer Update
Hi
And another week has gone by and today not one person contacted me . not sure if what is happening OR not happening. I suppose all the tickets logged , and time spend Vodacom is not concerned about their customers
And another week has gone by and today not one person contacted me . not sure if what is happening OR not happening. I suppose all the tickets logged , and time spend Vodacom is not concerned about their customers
DW
Danie W's updateReviewer Update
02 Feb 2024, 09:06Hi
Once Vodacom head office took on my case they followed a process to establish that there is low signal in Sasolburg north (Stadium Area). Vodacom suggested a signal booster that they came and installed pointing to a local school. Since the installation we have good cellphone signal and my Data bundle speed is now what it should be.
I thank Vodacom [ all people involved] for assisting and resolving my case.
Regards
Once Vodacom head office took on my case they followed a process to establish that there is low signal in Sasolburg north (Stadium Area). Vodacom suggested a signal booster that they came and installed pointing to a local school. Since the installation we have good cellphone signal and my Data bundle speed is now what it should be.
I thank Vodacom [ all people involved] for assisting and resolving my case.
Regards
DW
Danie W's update02 Feb 2024, 09:06
Reviewer Update
Hi
Once Vodacom head office took on my case they followed a process to establish that there is low signal in Sasolburg north (Stadium Area). Vodacom suggested a signal booster that they came and installed pointing to a local school. Since the installation we have good cellphone signal and my Data bundle speed is now what it should be.
I thank Vodacom [ all people involved] for assisting and resolving my case.
Regards
Once Vodacom head office took on my case they followed a process to establish that there is low signal in Sasolburg north (Stadium Area). Vodacom suggested a signal booster that they came and installed pointing to a local school. Since the installation we have good cellphone signal and my Data bundle speed is now what it should be.
I thank Vodacom [ all people involved] for assisting and resolving my case.
Regards