DC
Dorcas C

1 reviews | Active since Sept 2023

04 Sept 2023, 16:17

Bad service from Vodacom😠

Very pathetic service.I have been a loyal customer to Vodacom but it feels like I have no right to end a contract with them.After several attempts to end one contract I was persuaded to leave the contract active and pay less than what I have been paying.I am struggling to keep up even with my monthly installments but their workers won't allow you to cancel a contract even if you are drowning in debts. I again requested several times for my vodacom insurance to be canceled again just for me to breath a little bit financially to no avail all agents will be referring me to call *** if you call *** they refer you to call 1952 over and over again.

I used to respect vodacom and their work ethics but it seems like they only value a customer at the beginning of your contract and no after sales or whatsoever.

So pathetic Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply05 Sept 2023, 08:09
Official
  Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team