RV
RENETTE V

1 reviews | Active since May 2014

18 Dec 2018, 11:23

BAD SERVICE FROM VODACOM

IVE BEEN CALLING VODACOM NON STOP SINCE FRIDAY 14 DEC. THEY KEEP REFERRING ME TO FROM ONE DEPARTMENT TO ANOTHER. SOME CONSULTANTS ARE EVEN SO RUDE TO PUT THE PHONE DOWN IN MY EAR WHEN I ASK FOR AN ANSWER. I TOOK OUT TWO CONTRACTS ON BLACK FRIDAY 23 NOV. RECEIVED MY TWO SIM CARDS AND TWO VOUCHERS FOR THE SAMSUNG TVS IM SUPPOSE TO GET. VODACOM TOLD ME TO GO ONTO THE WEBSITE PROVIDED ON THE VOUCHER SUBMIT MY CODES AND MY TVS WILL BE DELIVERED. THE SYSTEM KEEP SAYING CODES ARE FAULTY.

VODACOM KEEP SAYING A REPRESENTATIVE WILL GET BACK TO ME. WELL ITS BEEN 4 DAYS AND NO ONE HAS CONTACTED ME!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply18 Dec 2018, 11:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
RV
RENETTE V's update19 Dec 2018, 15:25
Reviewer Update
STILL WAITING FOR THAT PHONE CALL