nM
norman M
1 reviews | Active since May 2015
07 Dec 2018, 07:36
bad service from vodacom
Bad service received from Vodacom SA. Last week Monday 26 November 2018, i call after they debited my account (while they send me an sms saying the debit order has been remove from their system). I paid my account cash and all payments are showing on their side. I was ask to email POP to them, i did as voda request. the refund that i requested was supposed to reflect on my bank account after 7 working days (i.e tuesdat 4th December) but nothing.
i did follow up on wednessday and thursday but im still requested to send the POP (which i believe they should have it on the system. they claim they try to call me but without reaching me.
after so many years with them i didnt expect this from them. now i'm stranded
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Replies (2)
Vodacom's replyOfficial
07 Dec 2018, 08:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 08:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Dec 2018, 10:32Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 10:32
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team