BAD SERVICE FROM VODACOM

I am so disappointed in Vodacom. I am trying now for more than 4 months to transfer my late husbands contracts in my name. First I went in store and gave them all relevant documents. 2 of the 5 contracts were successfully transferred. After months they said the documents has disappeared and I need to resend. I mailed all documents immediately with a automatic reply from Vodacom that legal/deceased department will solve it within 3 working days. Nothing happened. Went into the store again and the lady there also mailed them STILL NO REPLY. She also attached all relevant documents as well as our Ref No. Till today NO RESPONSE! Then I upgraded my son's phone that is on my name. Telephonic upgrade. They promised delivery within 7 working days. That was 5 October 2018. Till now 24 October I have received the phone. I phoned in and they said it is stuck at Warehouse as warehouse await head office and head office don't respond to any emails. Needless to say I wanted to cancel as I am tired of waiting with no answers...guess what? That will take Vodacom another 14 working days to cancel! I have NEVER seen such *********** staff members and pathetic client service. I cannot wait to end my 15 year relationship with Vodacom and move to a better service provider. They might as well close there doors looking at all the complaints lately. I have given up with them as they do not return calls neither do they answer emails.