Bad service from Vodacom

So yesterday I received an sms saying that Vodacom is gonna lock my SIM card on this short notice I thought it wouldn't be today. tried to make a urgent work phone call this morning and all the sudden my phone is locked I then called Vodacom for assistance and Vodacom's response was because I'm a client for 5 years with them I have to re Rica because they don't have all the client's details now who's problem is ,!!!! so I told them I have to make an urgent call and my fiance is in Botswana for two weeks I have no transport and I work with my phone from home. I cant just go 2 a Vodacom shop. The ladies response at Vodacom was she can't help me I must go into a Vodacom store with proof of residence and my ID book because they don't have all the customers details so everyone has to Rica Vodacom again so now I'm sitting with an off phone for 2 weeks can't make any business calls and when I told them then ill change my network and I'm sure lot of customers are because this is frustrating their service absolute disgusting she turned around told me that's OK so Vodacom does not worry to lose customers it's ok with them so I'll go over to Telkom because apparently it's a better service less data charges they never offline like Vodacom they don't ***** airtime like Vodacom my whole family is Vodacom and I'll make sure everyone cancels their SIM cards now and I'll buy each one a a Telkom SIM card so that we Can get better Service this is pathetic