MS
Mudzuli S

1 reviews | Active since Sept 2012

14 May 2018, 10:23

bad service from vodacom

Someone took contract phone with vodacom using my **** identity. i report the matter to vodacom in September 2016 give them affidavit and proof of deduction now and and still waiting for my money as the debt my account.

three year later, i have not yet receive my money.

You took my money then you accept that you debt my account and the next thing telling that you do not owe. no one bothered to explain why they do not owe me anymore. This Is an insult to me. Am taking this up and fight until I get my money back.

0
Replies (2)
Vodacom
Vodacom's reply14 May 2018, 10:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MS
Mudzuli S's update14 May 2018, 11:30
Reviewer Update
I have noticed this is a generic response you guys paste on the reviews you receive.. then you get some *********** consultant to copy and paste some random response.. for once provide the customer with personalised feedback! Get a manager to call.