TG
Themba G

1 reviews | Active since Aug 2012

09 Jan 2017, 14:14

Bad service from Vodacom

<p>In December I reported Vodacom for an ******* account opened on my behalf. Then on the 13th of December 2016 Vodacom suspended my account. Ive been calling them since then asking them to open account till today nothing my line is still suspended, they kept on telling me that it will be opened within 3 to 5 hours. I went to their branch in Southgate spoke to a lady by the name of Arhuwani, she did not want help me with my problem i even asked her to call the the call center line she refused, she said i must make the call from my fone.</p> <p>Please help me with this problem, they've taken money from my account but still my line is not working.....</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2017, 14:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team