Bad Service from Vodacom

On 24 December I went to Vodacom in Baywest Mall Port Elizabeth to get help to activate my showmax account. None of the employees even knew about Showmax or how it works. So they called customer care and told me everything I already knew but still no one could tell me how to activate my showmax account. I went home and on 25 December I subscribed to showmax from google and used my Vodacom account and they took the R99.00 for monthly subscription. But my showmax is still not working. I emailed Showmax and they told me that my account was not paid and thats why my account is not active. I went to Vodacom at Fountains Mall Jeffreysbay. SAME STORY the employees knows nothing about showmax. The employee checked my account the money was taken from my account after a hour she still didnt know why or where my money went or how to activate showmax (a service I paid for). She was on the Phone with customer care and they kept on giving her a number to phone for help. the number didnt work she kept telling them but they kept on giving her the same number. Then the employee told me that she will figure it out i can go home and she will call me to tell me if I can get a refund or if they can activate my showmax account. Three days later I went back still no call no feed back. The employee was busy with a customer and while I waited she told one of the Other employees that she still doesn't have feedback and that she will call me.. its been more than a week now and my account is still not working. I havent received any Feed back nor a refund From Vodacom. I am very dissapointed in Vodacom. If you offer a service like Showmax PLEASE give your employees Training on how it works before making it public. (Please note This is not a bad review for Showmax,but for Vodacom.)