Hellopeter
Share Your Experience
MS
Mudzuli S

1 reviews | Active since Sept 2012

02 Dec 2016, 10:39

bad service from vodacom

<p>Someone took contract phone with vodacom using my **** identity. i report the matter to vodacom in september give them affidavit and proof of deduction now is november and i never get feedback and still waiting for my money. those poeple do not communicate and do not give direct number to froud department. </p> <p> </p> <p>am real disappointmented with vodacom.</p>

0
Replies (9)
Vodacom
Vodacom's reply02 Dec 2016, 10:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MS
Mudzuli S's update31 Aug 2017, 10:46
Reviewer Update
am still waiting for my money since 2016. am real disappointed on vodacom.
MS
Mudzuli S's update20 Sept 2017, 18:16
Reviewer Update
am still waiting for my money since 2016. am real disappointed on vodacom.
MS
Mudzuli S's update14 May 2018, 10:12
Reviewer Update
From: ********** ********** Sent: 09 May 2018 10:55 AM To: Mudzuli Sivhidzho Transnet Engineering KPK ********** Subject: RE: 00W7~7EE3 Dear Mr Mudzuli We acknowledge the receipt of your email. As per telephonic conversation at 10:26 on number ********** 939, authentication was successful. I have logged a service request with our Back Office regarding your refund query. Reference number S4-VA52R-RQ6FU, feedback will be provided within 72 hours. Apologies again for the inconvenience caused. Regards, Hanneline Eftha Customer Care eService Team
MS
Mudzuli S's update14 May 2018, 10:16
Reviewer Update
From: ********** ********** Sent: 09 May 2018 10:55 AM To: Mudzuli Sivhidzho Subject: RE: 00W7~7EE3 Dear Mr Mudzuli We acknowledge the receipt of your email. As per telephonic conversation at 10:26 on number ********** 939, authentication was successful. I have logged a service request with our Back Office regarding your refund query. Reference number S4-VA52R-RQ6FU, feedback will be provided within 72 hours. Apologies again for the inconvenience caused. Regards, Hanneline Eftha Customer Care eService Team
MS
Mudzuli S's update14 May 2018, 10:17
Reviewer Update
From: ********** ********** Sent: 12 May 2018 10:37 AM To: Mudzuli Sivhidzho ********** Subject: S4-VA52R-RQ6FU ***~9PCH Dear Mudzuli We acknowledge the receipt of your email. With reference to service request reference number S4-VA52R-RQ6FU. Our Back office has responded saying that there is nothing that was due on the account. Regards, Kabelo Mogorosi Customer Care eService Team
MS
Mudzuli S's update14 May 2018, 10:18
Reviewer Update
This Is an insult to me. You took my money then you accept that you debt my account and the next telling that you do not owe. no one bothered to explain why they do not owe me anymore. Am taking this up and fight until I get my money back.
MS
Mudzuli S's update14 May 2018, 10:18
Reviewer Update
three year later, i have not yet receive my money.
MS
Mudzuli S's update14 Feb 2021, 18:08
Reviewer Update
5 Years later the account still active on my credit report. Please close this account so that it does appear active on my credit report