Bad Service from Vodacom

Item: Vodacom
Rating: 1
Author: Francis N

Complaint: Bad service from VODACOM. I upgrade my contract with Vodacom on 3/4/2020. I suddenly decided that it's not good for me then I decided to cancel it on 6/4/2029. Vodacom refuse to cancel it. I kept on calling Vodacom often. They promised to cancel but they never did that. I am now putting complaint against Vodacom. They kept saying they will contact me. I don’t see any progress with regard to my contract with Vodacom.

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Replies (1)

Vodacom's replyOfficial

13 May 2020, 08:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 May 2020, 08:14

Official