TG
Themba G

1 reviews | Active since Aug 2012

17 Nov 2016, 14:26

Bad Service From Vodacom

<p>I'm having problems with Vodacom, someone opened an account with Vodacom without my permission. I called Vodacom and they said I must email them an affidavit stating that i did not open that account. Since August 2016 I've been emailing them the same ********** and they keep on telling me that they have not received my email. The problem is they keep taking money from my account each and every month including the one for the account i did not open.</p> <p>Please help me solve this proble.</p> <p>Regards</p> <p>Themba Grandon</p>

0
Replies (1)
Vodacom
Vodacom's reply18 Nov 2016, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team