Bad service from Vodacom
<p>I currently have 1 contract with Vodacom & recently tried porting another contract from cell c to Vodacom via the scottburgh Vodacom store. Vodacom store put the port through & promised contract to be active in 1 or 2days , A few days later nothing went through a week & half later still nothing went thru. I tried contacting Vodacom dealer contract department but no joy spoke to guys in charge who promised to get back to me but failed & just ignored me eventually I cancelled the whole contract & returned everything now a month later I get charged for an active contract which I don't have or don't even have the sim. Really disappointed with Vodacoms service they have become extremely useless the number in question is ********** 257</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Nobody has contacted me since I've even logged a service request they sent me this msg & said someone will contact me
Your query has been escalated to a support specialist. Your ref number is:1- ********** 0321 Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
The following day i receive this
Thank you for your support. Your query with ref number 1- ********** 0321 has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
No1 has contacted me to sort out my problem
Nobody has contacted me since I've even logged a service request they sent me this msg & said someone will contact me
Your query has been escalated to a support specialist. Your ref number is:1- ********** 0321 Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
The following day i receive this
Thank you for your support. Your query with ref number 1- ********** 0321 has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
No1 has contacted me to sort out my problem
