1 reviews | Active since Oct 2016

17 Oct 2016, 22:42

Bad service from Vodacom

<p>I currently have 1 contract with Vodacom & recently tried porting another contract from cell c to Vodacom via the scottburgh Vodacom store. Vodacom store put the port through & promised contract to be active in 1 or 2days , A few days later nothing went through a week & half later still nothing went thru. I tried contacting Vodacom dealer contract department but no joy spoke to guys in charge who promised to get back to me but failed & just ignored me eventually I cancelled the whole contract & returned everything now a month later I get charged for an active contract which I don't have or don't even have the sim. Really disappointed with Vodacoms service they have become extremely useless the number in question is ********** 257</p>

0
Replies (2)
Vodacom
Vodacom's reply18 Oct 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update20 Oct 2016, 00:08
Reviewer Update

Nobody has contacted me since I've even logged a service request they sent me this msg & said someone will contact me

Your query has been escalated to a support specialist. Your ref number is:1- ********** 0321 Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom

The following day i receive this

Thank you for your support. Your query with ref number 1- ********** 0321 has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom

No1 has contacted me to sort out my problem