1 reviews | Active since Dec 2014
Bad service from Vodacom
<p>On the 26th of June I have made a payment into the old Autopage account. Autopage is now with Vodacom and I have been in telephonic discussions with Vodacom since then on a weekly basis to refund me. Each consultant has a different story. Today I am still waiting for my refund, 2 months later. And there is no way that you can speak to anybody else but a consultant.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Today, 24 August 2016, I still have not been refunded my monies. I have received an email on the 13th of August stating that they would investigate. It was signed from Elroy.
Today phoned Vodacom again and Selwani informed me that the query has been closed o the 1st of August!! Really??
And one cannot contact Autopage
Today, 24 August 2016, I still have not been refunded my monies. I have received an email on the 13th of August stating that they would investigate. It was signed from Elroy.
Today phoned Vodacom again and Selwani informed me that the query has been closed o the 1st of August!! Really??
And one cannot contact Autopage