Bad service from Vodacom

Good day,<br> We are a corporate company and requested a new data contract which was delivered on 24 March, to date its not activated on the network. After several phone calls and holding on for literally 2-3 hrs at a time from a Telkom line, we get absolutely NO service. Now the sim needs to be activated manually which will take 48 working hrs, when told that's unacceptable I get told sorry there is a backlog in that dept and that there is only ONE person to do it. Come on Vodacom, really, look at the size of your office block/ buildings and you have ONE staff member manually activating lines. Your subs are increasing on 1 Apr, employ more staff to satisfy your clients and answer your telephones. I have all the names of people we have spoken to, dates etc. I will be taking this matter further to ICASA if this line is not activated ASAP. Your service levels are very unsatisfactory, your staff put your clients on hold for hours without a care in the world, don't come back to say sorry we are still busy. For a leading cellular company, you really need to start jacking up. Gibralter Makhura (Executive Client Liaison) \"thank you for calling us back!!"\"""""