Bad service from Vodacom

Vodacom blocked my number by accident by vodacom and i had to pay to get my line active again, when my fibre is off i still get billed full amount, logged call for low speed on fibre line call gets closed without getting contacted, reopened call but have not been contacted about call for 23 days no response, I had no issues with telkom, lines were offline for long they gave me free Adsl for 3 months, at this moment i am paying for bad service from Vodacom and they dont care.