JS
Jabulani S
1 reviews | Active since Aug 2023
07 Aug 2023, 12:20
Bad service from Vodacom
Good day I'm reporting a bad experience with vodacom customer care, when trying to cancel a contract that's due for an upgrade. They refuse to help me they want me to continue upgrading even when I don't want to. I have seven active sim cards with Vodacom and I'm only canceling one since I don't need that number anymore. But Vodacom can't help me instead they want to sell more products to me. Please help
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Vodacom's replyOfficial
07 Aug 2023, 13:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2023, 13:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jabulani S's updateReviewer Update
07 Aug 2023, 13:48The number I called to make my cancelation it's a Vodacom number there's no way I could have called ****s. I first went to the Vodacom shop last Friday at mall of the south to do the cancelation they give me a number to call and told me they don't do cancelation at the shop.
JS
Jabulani S's update07 Aug 2023, 13:48
Reviewer Update
The number I called to make my cancelation it's a Vodacom number there's no way I could have called ****s. I first went to the Vodacom shop last Friday at mall of the south to do the cancelation they give me a number to call and told me they don't do cancelation at the shop.