AK
Ansie K
1 reviews | Active since Oct 2020
10 Jan 2023, 16:53
BAD Service from Vodacom
I app**** online for a new contract for my youngest son and Vodacom declined the application as according to them my account was in arrears which was not the case as Vodacom from their side only loaded their debit orders for the 3rd of Jan 2023. My first application was on the 23rd of Dec 2022 and this application disappeared. Trying again on the 4th of Jan 2023 it was declined as my account was in arrears but I can send them a copy of my bank statement that the debit order went through on the date that they loaded it, but they are not interested. BAD BAD service. I've 3 contracts plus my fibre contract with them so it's not a matter of been a new customer.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Jan 2023, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2023, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AK
Ansie K's updateReviewer Update
11 Jan 2023, 12:43Good Day
Can you possibly let me know when the consultant will get in contact with my query or will it only be in 90 days time when I can re-apply according to the e-mail that I received yesterday.
Can you possibly let me know when the consultant will get in contact with my query or will it only be in 90 days time when I can re-apply according to the e-mail that I received yesterday.
AK
Ansie K's update11 Jan 2023, 12:43
Reviewer Update
Good Day
Can you possibly let me know when the consultant will get in contact with my query or will it only be in 90 days time when I can re-apply according to the e-mail that I received yesterday.
Can you possibly let me know when the consultant will get in contact with my query or will it only be in 90 days time when I can re-apply according to the e-mail that I received yesterday.
AK
Ansie K's updateReviewer Update
11 Jan 2023, 16:01Ok....I can only reply because your sales consultant was ******** and decided that my account is in arrears because Vodacom loaded the debit order for the 3rd of Jan 2023 as the 1st and 2nd of Jan 2023 were both public holidays...............NOT MY FAULT and none of you can understand that, my account HAS NEVER BEEN IN ARREARS..........so it just means that Vodacom has consultants that DON'T care. My account was paid on the 3RD of JAN 2023......is their really nobody that can see the problem.
AK
Ansie K's update11 Jan 2023, 16:01
Reviewer Update
Ok....I can only reply because your sales consultant was ******** and decided that my account is in arrears because Vodacom loaded the debit order for the 3rd of Jan 2023 as the 1st and 2nd of Jan 2023 were both public holidays...............NOT MY FAULT and none of you can understand that, my account HAS NEVER BEEN IN ARREARS..........so it just means that Vodacom has consultants that DON'T care. My account was paid on the 3RD of JAN 2023......is their really nobody that can see the problem.
AK
Ansie K's updateReviewer Update
11 Jan 2023, 16:03It's because of Vodacom's sales consultant's ignorance that I complain and the WORST is that NO MANAGER/SUPERVISOR cares.
AK
Ansie K's update11 Jan 2023, 16:03
Reviewer Update
It's because of Vodacom's sales consultant's ignorance that I complain and the WORST is that NO MANAGER/SUPERVISOR cares.