BAD SERVICE FROM VOADACOM Re; *****

<p>Vodacom claim to fame on their Facebook page; “We are SA’s Best Network with the least dropped calls” #JustSwitch</p> <p> </p> <p>It is not of any use if you can’t even assist your current long time clients of over 15 years. The Vodacom’s client service and in particular legal department is useless (make-believe). I have logged calls; send emails to Vodacom’s legal department ********** without any reply or feedback. When you call, you get moved from department to department and said that they can’t put your through to Legal department.</p> <p> </p> <p>My account was upgraded by means of Identity theft. To date I received 1 sms after the matter was reporting to them in late January.</p> <p> </p> <p>“From: Vodacom16</p> <p>Dear client ***** is confirmed and requested subscriber collections to reverse the upgrade and refund you after 14 days. Rgds Siphiwe Makhubo</p> <p>2017/01/27 08:11:00a.m.”</p> <p> </p> <p>My account still has a R7200 excl. VAT amount for equipment allocated on to my invoice to be paid via debit order come March 3rd.</p> <p> </p> <p>I have made all efforts to report and resolve this with Vodacom from the 23rd of January to date: To date my account is still not reversed.</p> <p> </p> <p>· I have logged call</p> <p>· Send emails to legal</p> <p>· Posted on HolloPeter</p> <p>· Posts on Facebook with responses to get back to me. I am still waiting.</p> <p> </p> <p>PLEASE NOTE:</p> <p>If my account is note confirmed as being credited and to state as not upgrades (being Month to Month) by 14h00, I will cannel the debit order and my account with Vodacom prior to the debit order date and will NOT take any liability as the contract is at the end of it time. Should this affect my credit rating I will hold Vodacom liable </p>