1 reviews | Active since Mar 2017

13 Mar 2017, 14:24

Bad service from upgrades department

<p>I have been trying to do an upgrade on my vodacom line. Everytime I call to follow up I am told that they are sorry and it will be sorted and confirmations will call me. And guess what that never happens. Eventually I get called to do confirmation and the I am promised delivery today 13 March. When I.call to follow.up I am told a different story. The team leader who promised to call me back and promised delivery today magically dissappeared. These are some of the people I have been speaking to: Joslyn Job, Modes Chalke, Bontly Mazibuko, Sithembele Mazazi. Unfortunately I don't have all the names from the start</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply13 Mar 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Mar 2017, 08:56
Official

As per telephonic discussion,feedback provided.

Regards

FM