Bad service from upgrades department

<p class="MsoNormal" style="font-size: 13.001pt; line-height: 140%;">I have been spending days and hours on the phone with your Upgrades department. I have been through to teamleaders who is full of empty promises. they make arrangements to call me back but never do.</p> <p class="MsoNormal" style="font-size: 13.001pt; line-height: 140%;">you guys did a Upgrade only my line and due to bad service with regards to the confirmation and delivery I have requested them to reverse this. this request was done on <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T2:13 March 2017">13 March 2017</a>. I want to go to a Vodashop to have this done but you guys are not reversing this upgrade. I cant see why I must wait for a reversal due to bad service and inefficiency from your call centre. I need this matter resolved at a matter of urgency by <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T1:5 pm">5 pm</a> <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T5:today">today</a> to enable me to go to a Vodashop. If you guys does not resolve this matter soon I will move all my contracts with Vodacom to another provider and I will submit a complaint on Hello Peter and social media.</p> <p> </p> <p class="MsoNormal">Even speaking to manager have not helped. I dealt with Masilo Mugwabana and Yolanda Daniso. I get promised to be called back but it never happens and they are never available when I phone.</p>