Bad service from upgrades

I have been trying to do a upgrade with vodacom for over a month. I have spoken to Phindi and the initial deal was approved.his took about 3 weeks to get approved. When the courier come out to deliver we were closed due to covid. I asked them if they would come back once we opened and I was informed that their office will call me to make arrangements. I called the office and was informed that the parcel has been returned to Vodacom. When I call vodacom I was informed that the deal needs to be once again approved. I have called on numerous occasions for Phindi from upgrades and keep leaving messages and I constantly have to wait a few days fro her to come back to me. Please can you have a look at the notes on the account how many times I have called from ***. You would be able to view my call log how many times I have called Vodacom. Why does a deal match take such a long time to get approved? I am waiting another 3 weeks. This is unacceptable. Does vodacom not want to keep the line or should I move to another company?Vodacom should want to keep the line and offer good service. It is us who has to keep on calling Vodacom and still no upgrade. We have been loyal to Vodacom and this is the poor service we get. Why does it have to take me posting a review on hello Peter to sort this problem out???