1 reviews | Active since Aug 2011
Bad Service from Technical and Upgrades Dept - Contract Line with Major issues
<p>I upgraded my account, and was offered a number of incentives incuding, free caller ID, free Itemised billing, 1 gig data and 100 vodacom to vodacom free minutes every month for the 24 months. Maria Mosoeu a so called team leader did the upgrade on 1959. When the new monmth clicked over, no incentives loaded. No minutes, no data nothing. We couldnt even make a phone call.</p> <p>We reported it to faults, upgrades, customer care, you name it! I have spoken with at least 30 different people in the different vodacom centres and noone helps to fix it.</p> <p>I then got hold of Tsholofelo Shuping another team leader at JHB Upgrades, explained the situation and he promised to chat to his manager Andries Mo***eng, and promised to sort it out and call me back. Guess what? Do you think they called back? Not a chance.</p> <p>I called several more times and sat for over an hour trying to get hold of them, and the consultant i spoke with would put me on hold for so long (another 36mins wasted) that i had to finally hang up and call back.</p> <p>I then called again and spoke with another consultant Mercy who promised to put me through to Kabelo Molusi another team leader in Midrand branch who has promised to call me tomorrow to resolve...</p> <p> </p> <p>So who is finally going to assist me? I have been a client of Vodacom for over 10 yrs. Is this the service i should receive? Or do i need to also put up a billboard before someone assists me?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I STILL have not received any consultant making contact with me. Really poor service indeed.
My matter has been onging now for over 3 weeks withour resolve. Really disappointed.
I STILL have not received any consultant making contact with me. Really poor service indeed.
My matter has been onging now for over 3 weeks withour resolve. Really disappointed.
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
I have currently spoke with the following "Team Leaders" :
Maria Mosoeu
Tsholofelo Shuping
Kabelo Molusi
I have emailed Andries Mo***eng, Mr Joosubs (CEO of Vodacom), complaints@vodacom, customercare@vodacom, maria's email address, Kabelos email address etc. etc. etc.
Not even a single response.
Do i need to put up a billboard like what happened with Cell C to get your attention?
This is terrible service!
I have currently spoke with the following "Team Leaders" :
Maria Mosoeu
Tsholofelo Shuping
Kabelo Molusi
I have emailed Andries Mo***eng, Mr Joosubs (CEO of Vodacom), complaints@vodacom, customercare@vodacom, maria's email address, Kabelos email address etc. etc. etc.
Not even a single response.
Do i need to put up a billboard like what happened with Cell C to get your attention?
This is terrible service!
I called ********** and requested from a consultant to call Andres Mo***eng to the line from me. The consultant said he would call him. The consultant then came back on the line and said he was on his way.
47 minutes later without the consultant even coming back to me to update me with all i could hear for the 47 minutes was other consultants speaking in the background, Andreis never cam to the line, i finally had to hang up. 47 minutes!!!!! And noone to talk to!
Does Vodacom call this service!!! I cannot believe how useless this is!!
I called ********** and requested from a consultant to call Andres Mo***eng to the line from me. The consultant said he would call him. The consultant then came back on the line and said he was on his way.
47 minutes later without the consultant even coming back to me to update me with all i could hear for the 47 minutes was other consultants speaking in the background, Andreis never cam to the line, i finally had to hang up. 47 minutes!!!!! And noone to talk to!
Does Vodacom call this service!!! I cannot believe how useless this is!!
STILL not a single response or phone call from Vodacom...
STILL not a single response or phone call from Vodacom...
I received a call this morning(13-12-2016) from Portia who said she is a team manager for escalations in the upgrades dept at Vodacom at 10:26AM. She promised me in 1 hour at the time of call to resolve my problems and come back to me with options after discussing with her manager.
I asked her when she would come back to me. She promised no more than 1 hour later to come back to me...
2 and a half hours have past now...
Its now 12:53PM and no phone call. Well done on continueing to provide poor service Vodacom! What inefficient staff you have. Really disappointed. STILL.
I received a call this morning(13-12-2016) from Portia who said she is a team manager for escalations in the upgrades dept at Vodacom at 10:26AM. She promised me in 1 hour at the time of call to resolve my problems and come back to me with options after discussing with her manager.
I asked her when she would come back to me. She promised no more than 1 hour later to come back to me...
2 and a half hours have past now...
Its now 12:53PM and no phone call. Well done on continueing to provide poor service Vodacom! What inefficient staff you have. Really disappointed. STILL.
Portia Masuku called me now 12:59PM and offered me a R50.00 discount on my contract without the incentives i was promised in the 1st place.
I was promised this :
Uchoose Smart S R799 per month with device
+ Free itemised Billing
+Free Caller ID
+Free 1 Gig Data(per month for 24months)
+100 vodacom to vodacom minutes
What i have been now suddenly offered after taking the contract and receiving the device :
Change form Uchoose Smart S to Smart S contract(Not happy with this)
R50 discount(Pathetic)
+free caller ID
+Free itemised Billing
+Free 1 gig data per months for 24 months
NO 100 vodacom minutes.Which is worth R240 plus VAT every month.
This is not what i signed for! I would never have taken out this package in the 1st place if i was not going to be given these incentives i was promised. Now they want me to accept another deal with less incentives. I told Portia Masuku that Vodacom can come collect the device and cancel my entire deal and pay me back the money i have spent with them as i havent even received my incentives.
I asked for her manager (Edward Pauwel) and am currently waiting on the line to speak with him. Hopefully he can actually resolve this complete mess vodacom has made on my account....
Portia Masuku called me now 12:59PM and offered me a R50.00 discount on my contract without the incentives i was promised in the 1st place.
I was promised this :
Uchoose Smart S R799 per month with device
+ Free itemised Billing
+Free Caller ID
+Free 1 Gig Data(per month for 24months)
+100 vodacom to vodacom minutes
What i have been now suddenly offered after taking the contract and receiving the device :
Change form Uchoose Smart S to Smart S contract(Not happy with this)
R50 discount(Pathetic)
+free caller ID
+Free itemised Billing
+Free 1 gig data per months for 24 months
NO 100 vodacom minutes.Which is worth R240 plus VAT every month.
This is not what i signed for! I would never have taken out this package in the 1st place if i was not going to be given these incentives i was promised. Now they want me to accept another deal with less incentives. I told Portia Masuku that Vodacom can come collect the device and cancel my entire deal and pay me back the money i have spent with them as i havent even received my incentives.
I asked for her manager (Edward Pauwel) and am currently waiting on the line to speak with him. Hopefully he can actually resolve this complete mess vodacom has made on my account....
After waiting for 5 minutes on the lines, Portia Musuku came back on the line and informed me that Edward Pauwels went into a meeting. Ive been waiting the entire day once again for someone to assist me and STILL there is noone to assist and sort out my contract!
She promised that Edward would contact me back shortly after his meeting...
After waiting for 5 minutes on the lines, Portia Musuku came back on the line and informed me that Edward Pauwels went into a meeting. Ive been waiting the entire day once again for someone to assist me and STILL there is noone to assist and sort out my contract!
She promised that Edward would contact me back shortly after his meeting...
Edward Pauwels a manager at Vodcaom contacted me via email and phone a few times over December promising me to sort out my account and migrate me over to something that would work for me and provide pricing to match the account that was initially promised an gotten so horribly messed up. Its now been another month that has passed and my account is still exactly the same. untouched. Nothing has been sorted, nothing has been fixed, moved, resolved, absoultely not a thing! Is this service Vodacom!??! When is a high up manager at Vodacom SA actually going to contact me to resolve me issues?
Edward Pauwels a manager at Vodcaom contacted me via email and phone a few times over December promising me to sort out my account and migrate me over to something that would work for me and provide pricing to match the account that was initially promised an gotten so horribly messed up. Its now been another month that has passed and my account is still exactly the same. untouched. Nothing has been sorted, nothing has been fixed, moved, resolved, absoultely not a thing! Is this service Vodacom!??! When is a high up manager at Vodacom SA actually going to contact me to resolve me issues?
Edward Pauwels called me back on 10 January 2017 and promised me that he has everything under contract and will resolve my problems as soon as he can and revert to me on this. I have been waiting now for just under a week and have not received any reply. I have emailed Edward several times of the past week, no response. Where to now? Im at my wits end and no-one at Vodacom seem to want to assist and sort out this issue.......
And NOT A SINGLE RESPONSE in over a month on Hellopeter to explain themselves.
Edward Pauwels called me back on 10 January 2017 and promised me that he has everything under contract and will resolve my problems as soon as he can and revert to me on this. I have been waiting now for just under a week and have not received any reply. I have emailed Edward several times of the past week, no response. Where to now? Im at my wits end and no-one at Vodacom seem to want to assist and sort out this issue.......
And NOT A SINGLE RESPONSE in over a month on Hellopeter to explain themselves.