Bad service from reputable store

<p>We purchased a new Samsung tablet for our daughter on the 24 December 2016 for Christmas. They didnt tell us that we needed a new sim card, so on the 26 December 2016 we went back to purchase the correct sim card. Once we entered the new sim card it did not work. We returned again to them on 27 December 2016 with the tablet and sim card, the technician at Vodacom told us that the tablet is faulty. Vodacom said to us that they do not exchange goods within 7 days and that I had to wait 4-7 days after sending the brand new tablet away.</p>