Bad service from Pulane

I took out a new contract for my son and the handset is faulty, can't take selfies and the sim card is stuck inside. I received a call from a very rude and unprofessional lady by the name of Pulane. While I was explaining my problem to her she told me that I have attitude and then disconnected the line on me. For such a reputable company one would think training your agents on customer service skills would be a priority. I am now stuck here with a faulty handset because Her Royal Majesty Pulane disconnected the line on me.