KM
Khensani M

1 reviews | Active since May 2012

27 Sept 2017, 09:46

Bad service from Nonhlanhla at Cancellations

Nonhlanhla was completely unhelpful in advising whether my cancellation has been processed and instead hung up on me. Vodacom really needs to do a better job of training its call centre agents because its always a complete nightmare when one calls in. Rest assured I will not be taking up another contract with Vodacom after being a customer for more than 7 years!!

0
Replies (3)
Vodacom
Vodacom's reply27 Sept 2017, 10:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

KM
Khensani M's update27 Sept 2017, 10:24
Reviewer Update
No thank you. Phumzile at cancellations kindly assisted me after I had to call in 4 times! You need more agents such as Phumzile- she resolved my query.
Vodacom
Vodacom's reply27 Sept 2017, 11:10
Official

Good Day

Please accept our apology for any inconvenience caused.

We are glad to hear that your issue is now resolved.

Regards

Dc