Bad service from head office
<p>Good day</p> <p>I'm a Vodacom customer and we have the same contract numbers with them almost for 20 years and with in the last four months we aren't getting any airtime from Vodacom.</p> <p>I went to the Vodacom store in Mooirivier mall for assistants and they have been logging calls to get the number back. What happened was my husbands number was correct, and suddenly it changed only the last four digits of the number and since then he does not receive any airtime.</p> <p>He can't change his number because he is an business man and can't lose his number .</p> <p>Vodacomhead office can't sort it out and the consultant via the manager of the Vodacom shop has been batteling with me in order to fix the problem.</p> <p>They are off good serves but Vodacom head office is not doing there job. We need this to be fixed asap and I'm tired of Vodacom's bad serves.</p> <p>The people working for Vodacom is doing there best especially at the franchises but the people at head office don't know how to do there job, and are rude as if they are only doing me a favour and not they're job's.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that this matter has been escalated to the relevant department for further assistance.
Regards
Dominic
Good Day
Kindly note that this matter has been escalated to the relevant department for further assistance.
Regards
Dominic
