WS
Wiehan S
1 reviews | Active since Apr 2021
17 Jan 2023, 13:06
Bad Service from Fibre Department
Good Day,
We have been escalating an issue with our Fibre router since Friday 13/01/2023 with no joy. This is for a guesthouse and it is embarrassing to tell the guest that our WiFi isn’t working and the service provider isn’t providing any service.
You guys are quick to make a sale but then the after sales service is shocking and you are leaving us out to dry.
We are out of contract and we will now look at changing service providers to a company that will provide a service when in need.
Regards,
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Jan 2023, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2023, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WS
Wiehan S's updateReviewer Update
17 Jan 2023, 14:05I am not getting my hopes up because a consultant would have called back early this morning. We phoned at 6am again to follow up
With no joy and we were promised a callback…
With no joy and we were promised a callback…
WS
Wiehan S's update17 Jan 2023, 14:05
Reviewer Update
I am not getting my hopes up because a consultant would have called back early this morning. We phoned at 6am again to follow up
With no joy and we were promised a callback…
With no joy and we were promised a callback…
WS
Wiehan S's updateReviewer Update
19 Jan 2023, 09:53Hi,
Yes a technician has “assisted” but it is a few days to late. We have cancelled the service with you.
Thanks
Yes a technician has “assisted” but it is a few days to late. We have cancelled the service with you.
Thanks
WS
Wiehan S's update19 Jan 2023, 09:53
Reviewer Update
Hi,
Yes a technician has “assisted” but it is a few days to late. We have cancelled the service with you.
Thanks
Yes a technician has “assisted” but it is a few days to late. We have cancelled the service with you.
Thanks