1 reviews | Active since Aug 2014
Bad Service from Customercare
<p>logged complaint to customercare below.</p> <p> </p> <p>Dear Support,</p> <p>My phone was ****** and I report 20/11/16 and disabled the line and got ITC number the next day. I got SIM card yesterday morning and tried to use phone this morning, but was told to call service provider as my line was suspended.<br />I have logged 4 calls this morning and no one can unsuspend my line. the first guy told me there was nothing wrong, the second lady said that she was reactivating my line and that she will call me in 30 min, the 3rd lady forwarded me to another guy who said that he cant do anything as the call was open. It has now beem 4 hours. This is my business line and it is totally unacceptable that I have such bad support. I just lost a deal this morning because of this. I am not happy with the level of service and request a cancellation of my contract.</p> <p> </p> <p>......</p> <p>Once you have signed a contract you are subject to poor service.....vodacom..you are losing it</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
