Bad service from customer care as always

I bought data using the Vodacom App that Vodacom is forcing us to us. This was last night at 19:05. The money went off my account but data was not credited to my number. I waited the whole day thinking they might be a delay. But nothing came. I called customer care a very nice gentle by the name of Jackie (Venda speaking guy) tried to assist me but he could. He recommended he transfer me to another that deals with App Support so that they can help me. He did warn me that some departments after 5pm they don’t pick up calls but he insisted to transfer and if no one picks up he will follow up with me, as he should. 5 sec after the transfer this other dude answer greeted me, I explained my situation just after I was done he hanged up my calls. I don’t understand why some people don’t appreciate their jobs and do them right. There’s a lot of people that are in need of job in SA who are ready and willing to assist customers. Please start hiring suitable staff and take us as customers serious. We can’t be experience such bad service and attitude from customer care. We have a lot of issues that we have to deal with as a country this can’t be added to it come on. I need my money or data credited ASAP.