Bad service from call Vodacom call centre

I changed my previous service provider to Vodacom fibre, my biggest mistake because I thought as the best network provider I would be dealing with competent people. 5 days I have been calling and asking about my connectivity and I have been told that my they will send the request to Vuma to open my line. Now I am stuck and I can’t do any of my work because I am waiting with them for Vuma to open my line. Frustrated as I was, they hang up on me because apparently I was not listening. I called again and the guy is telling me he hanged up on me because I was not listening. Can anyone suggest a better service provider to help me connect as soon as possible? I am losing my mind as I can’t do any work.